Terms & Conditions

1. Who we are

This website is operated by TonicIT Limited ("TonicIT", "we", "us"), a company registered in England and Wales. Our registration details are at the bottom of this page. These terms apply whenever you use tonicit.co.uk, and separately govern any order you place through our online store. By using this site or placing an order, you agree to them.

2. Using this website

You can browse the site, read about our services, and use the store without creating an account. Don't use this site to do anything unlawful, to attempt to access parts of it you're not authorised to, or to interfere with how it works for other visitors. We can suspend or restrict access to the site, without notice, if we reasonably believe it's being misused.

We try to keep the site accurate and available, but we don't guarantee it will be uninterrupted or error-free, and we may change or remove content at any time.

3. Support, web design, and Microsoft 365/Azure services

IT support, web design work, and Microsoft 365/Azure licensing and migration are each quoted and agreed individually, on a fixed price confirmed before any work starts. The specific scope, price, and any additional terms for that piece of work are set out in the quote or agreement you receive directly from us, not on this page. These website terms still apply to how you use the site itself to request or discuss that work.

4. Buying from the online store

4.1 How a contract is formed

Placing an order through the store is an offer by you to buy the item(s) in your basket. We confirm acceptance, and a contract is formed, only once your payment has been confirmed (by Stripe for card payments, or by us manually matching your bank transfer) and we've sent you an order confirmation. Until that point, no contract exists, and an item in your basket is not reserved.

4.2 Prices and payment

All prices on the store are shown in GBP and include VAT at the applicable rate, unless stated otherwise. Stock and pricing are pulled live from our distributor and re-checked again immediately before payment, so the price and availability you see at checkout is the figure actually charged. You can pay by card (processed securely by Stripe; we never see or store your card details) or, for business purchases only, by bank transfer to the account details shown at checkout.

4.3 Product information and availability

Product descriptions, images, and specifications are sourced from our distributor and from third-party product data where available. We take reasonable care to keep this accurate, but minor discrepancies can occur in manufacturer data outside our control. If an item becomes unavailable after you've paid but before we've placed the matching order with our distributor, we'll contact you and refund you in full rather than substitute something without your agreement.

4.4 Delivery

Hardware and software ordered through the store is sourced to order from our distributor rather than held in our own stock, so delivery times depend on their dispatch and courier timescales for the specific item. We'll confirm an estimated delivery window once your order is placed with them. Risk in the goods passes to you once they're delivered to the address you provided; ownership passes once we've received payment in full.

4.5 Your right to cancel and returns

If you're buying as a consumer, you have a legal right to cancel most orders within 14 days. The full process, timescales, and the limited exceptions that apply are set out on our Returns & Refunds page, which forms part of these terms.

4.6 Faulty or misdescribed goods

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose. See the Returns & Refunds page for how to report this.

5. Our liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or acting without reasonable care and skill, but we're not responsible for loss or damage that isn't foreseeable, or for business losses (like lost profits or lost data) if you're using the site or an order for the purposes of your trade, business, or profession. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited or excluded.

6. Intellectual property

The text, design, and branding on this site belong to TonicIT or our licensors, except where otherwise credited. You can view and print pages for your own personal, non-commercial use, but can't copy, republish, or reuse content from this site without our permission.

7. Changes to these terms

We may update these terms from time to time, for example to reflect a change in the law or how the store works. The version that applies to an order is the one published on the site at the time you placed it. We'll post the current version here with its last-updated date.

8. Governing law

These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales, though if you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

9. Contact

Questions about these terms, or about an order, can go to us using the details below.